HNG13 Internship
|No-Code Automation Engineer Intern
Port Harcourt, Rivers, Nigeria
Summary
Designed and implemented automated workflows to streamline customer management processes, significantly reducing manual onboarding time by 70%.
Highlights
Streamlined customer management processes by designing and implementing automated workflows using Airtable, Zapier, Make.com, and Google Workspace, achieving a 70% reduction in manual onboarding time.
Developed a trigger-action workflow for new customer record storage in Airtable and automated welcome email dispatch, effectively eliminating manual data entry.
Automated order confirmation for existing customers, managing an estimated 50-100 interactions weekly with zero manual effort and enhancing customer experience.
Documented comprehensive workflow logic and automation processes, ensuring maintainability and facilitating seamless handover for future development.